sv789 Frequently Asked Questions

sv789 requires a government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You may also be asked to submit a selfie holding the document. KYC is mandatory before your first withdrawal is processed. Submitting clear, unedited photos speeds up approval — most accounts are verified within 24 hours of document submission.

To reset your sv789 password, go to the login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive an SMS with a reset code. Enter the code, then set a new password. If you no longer have access to your registered mobile number, contact [email protected] directly — the support team can verify your identity through alternative methods and help you regain access to your account.

No — sv789 strictly enforces a one-account-per-player policy. Each player is permitted a single account, verified to one NID and one mobile number. Duplicate accounts are detected automatically during KYC and payment processing. If a second account is found, both accounts may be suspended and any associated balances forfeited pending investigation. If you think you may have accidentally created a duplicate, contact support immediately to resolve the situation before it affects your funds.

To permanently close your sv789 account, email [email protected] from the address linked to your account and state clearly that you wish to close the account. The support team will confirm your identity, process any remaining eligible balance to your registered payment method, and deactivate the account. If you are considering closure because gambling has become a concern, please read the sv789 Responsible Gaming page first — self-exclusion and cool-off tools may be a better fit than full closure.

bKash deposits on sv789 are credited to your account balance instantly in most cases — typically within 10 to 30 seconds of the transaction being confirmed by bKash. If your deposit has not appeared after 5 minutes, check that the transaction reference number matches what was requested by sv789. If the issue persists, contact support with your bKash transaction ID and the sv789 support team will locate and manually credit the payment within 30 minutes during business hours.

The minimum deposit on sv789 is ৳200 regardless of which payment method you use. This applies to bKash, Nagad, Rocket, and Upay equally. There is no maximum deposit limit enforced at the platform level, though individual payment providers such as bKash and Nagad have their own per-transaction caps in line with Bangladesh Bank mobile financial service regulations. For large deposits exceeding standard MFS limits, sv789 also accepts bank transfers via Dutch-Bangla Bank, BRAC Bank, and Islami Bank Bangladesh.

The minimum withdrawal amount on sv789 is ৳500. Withdrawals below this threshold are not processed. There is no fee charged by sv789 on standard withdrawals, though your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their own cash-out charge. Withdrawals are typically processed within 1 to 3 working hours once KYC verification is complete. First-time withdrawals may take up to 24 hours as the account undergoes an additional security review.

sv789 follows a same-source withdrawal policy: funds must be returned to the same payment method and account number used to make the original deposit. This means if you deposited from a specific bKash number, your withdrawal will be sent back to that same number. This policy exists to prevent fraud and comply with anti-money-laundering standards. If you need to change your registered payment method — for example, because your bKash number has changed — contact support with proof of ownership of both numbers before submitting a withdrawal request.

sv789 does not charge any platform-level fee on deposits or withdrawals. The amount you deposit is the amount credited to your balance, and the amount you withdraw is sent in full to your bKash, Nagad, Rocket, or Upay account. However, note that bKash, Nagad, and Rocket each apply their own cash-out service charges when you convert your mobile wallet balance to cash at an agent point. These third-party charges are outside sv789's control and are not reimbursed by the platform.

sv789 covers a wide range of cricket formats and tournaments, including the Bangladesh Premier League (BPL), the Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and bilateral Test and ODI series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, player of the match, and in-play live betting on over-by-over and ball-by-ball outcomes. BPL matches and Bangladesh national team fixtures receive the deepest market coverage on the sv789 cricket page.

All slot games available on sv789 are supplied by certified third-party providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game uses a certified Random Number Generator (RNG) that is independently audited for fairness. Return-to-Player (RTP) percentages vary by title — most range between 94% and 97%, with the specific RTP displayed in the game information panel before you start playing. sv789 does not alter the RTP of any game supplied by its providers.

Yes — the entire sv789 platform is fully optimised for mobile browsers. You do not need to download a separate app. Simply open sv789.cc in any modern browser on your Android or iOS device and the site will adapt automatically to your screen size. Live casino games, cricket betting, slots, and your account dashboard all work smoothly on mobile. For the best experience, use an up-to-date version of Chrome, Firefox, or Safari on a stable internet connection.

sv789's live casino section, powered by providers including Evolution Gaming and Ezugi, offers live dealer versions of Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, Andar Bahar, and game show titles such as Crazy Time and Lightning Roulette. Live tables run around the clock with real dealers streamed in HD. Minimum and maximum bet limits vary by table — lower-limit tables are available for players who prefer smaller stakes, while VIP tables cater to higher-stakes play.

The sv789 welcome bonus matches your first deposit by up to ৳20,000. To claim it, register a new account, complete SMS verification, and make your first deposit of at least ৳500. The bonus is credited automatically to your account within a few minutes of the deposit being confirmed. The welcome bonus is available once per player and cannot be combined with other first-deposit promotions. Check the current bonus page for the exact match percentage, as promotional rates are updated periodically.

Bonus funds on sv789 are subject to a wagering requirement before they can be withdrawn as cash. The standard wagering requirement is 20x the bonus amount — meaning if you receive a ৳2,000 bonus, you must wager a total of ৳40,000 before the bonus converts to withdrawable cash. Wagers placed on slots contribute 100% toward the requirement; live casino games typically contribute 10–20%. The wagering deadline is 30 days from the date the bonus is credited. Check the full bonus terms in your account for game-specific contribution rates.

Yes — sv789 bonuses carry an expiry date. Welcome bonuses and reload bonuses expire 30 days after being credited to your account if the wagering requirement has not been met. Free spins, where offered, typically expire within 7 days of being issued. Any bonus balance remaining at the expiry time is removed from your account automatically. Real-money funds deposited alongside the bonus are not affected by bonus expiry. To avoid forfeiture, check the expiry date of each bonus in your account's promotion history.

Yes — beyond the welcome bonus, sv789 regularly offers reload bonuses for existing players, seasonal promotions tied to events like the BPL season, Eid, and the T20 World Cup, and a loyalty rewards programme where consistent play earns points redeemable for bonus credits. Reload offers are sent via SMS and email to opted-in players. To ensure you receive all sv789 promotional communications, check that marketing notifications are enabled in your account settings.

sv789 is a safe and reliable platform built specifically for Bangladeshi players, operating with 256-bit SSL encryption on all transactions and account activity. Player funds are held in segregated accounts separate from operational funds, ensuring your balance is protected. Games are supplied by internationally certified providers with independently audited RNG systems. sv789 implements strict KYC procedures to prevent fraud, underage gambling, and money laundering. The platform's security practices align with internationally recognised fair-play standards.

The minimum age to open an account and play on sv789 is 21 years old. This requirement is enforced through mandatory KYC verification — every player must submit a government-issued ID confirming their date of birth before real-money play is permitted. Any account found to belong to a person under 21 is immediately suspended, all associated transactions are reversed, and the case is referred to the sv789 compliance team. sv789 takes its underage gambling prevention obligations seriously and enforces them without exception.

To set a deposit limit on sv789, log in and navigate to Account Settings → Responsible Gaming. From there you can configure daily, weekly, or monthly deposit caps. Once a limit is set, it takes effect immediately. Reducing an existing limit also takes effect immediately. Increasing a limit, however, requires a mandatory 7-day waiting period — this cooling-off window is intentional and cannot be waived. If you need help setting a limit, the sv789 support team can apply one on your behalf via email request.

To self-exclude from sv789, go to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Alternatively, email [email protected] and the support team will apply the exclusion within 24 hours. During a self-exclusion, you cannot log in, deposit, or place bets, and all marketing communications are suspended. A self-exclusion cannot be reversed before the elected end date — this restriction is in place to protect you.

If gambling is starting to feel out of control, the first step is to use the sv789 cool-off tool — a temporary account suspension of 24 hours up to 6 weeks — available under Account Settings. For longer-term support, apply for self-exclusion. The sv789 responsible gaming team is available 24/7 at [email protected] and will listen without judgment. You can also visit the sv789 Responsible Gaming page for a self-assessment checklist and a full overview of all available player-protection tools. Reaching out early makes a real difference.