sv789 Privacy Policy

Who We Are

sv789 is an online casino and sports betting platform operated at sv789.cc, purpose-built for players in Bangladesh. References to "sv789", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the sv789 platform in its capacity as the data controller responsible for the personal information you provide when using our services.

As data controller, sv789 determines the purposes for which your personal data is collected and the manner in which it is processed. We are committed to handling your personal information transparently, lawfully, and with the care it deserves. Our registered support contact for all data-related matters is [email protected], reachable 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy governs all personal data collected through the sv789 website, any associated mobile-optimised interfaces, and any communications between you and the sv789 customer support team. It should be read alongside the sv789 Terms & Conditions, which are incorporated herein by reference.

Data We Collect

sv789 collects personal data across the following categories, depending on your level of interaction with the platform:

• Identity Data: Full legal name, date of birth, gender, and nationality as provided during account registration or KYC verification. This category includes copies of government-issued identity documents such as your National ID card, passport, or driving licence when submitted for verification.
• Contact Data: Mobile phone number, email address, and any other contact details you provide when registering an account or communicating with our support team.
• Financial Data: Payment method details including your registered bKash, Nagad, Rocket, or Upay mobile number; transaction reference numbers; deposit and withdrawal amounts; and transaction timestamps. sv789 does not store full card numbers or complete bank account credentials.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and unique device identifiers collected automatically when you access the platform.
• Usage Data: Information about how you interact with the sv789 platform, including pages visited, games played, session durations, bet amounts placed, promotional offers claimed, and navigation paths through the site.
• Communications Data: The content of any messages you send to the sv789 support team via live chat, email, or any other support channel, including the timestamp and channel through which the communication was received.
• Verification Documents: Scanned copies or photographs of proof-of-address documents, source-of-funds documentation, and payment method ownership evidence collected as part of the KYC process.

sv789 does not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers. If any such data is inadvertently included in documents you submit, it will not be stored, processed, or referenced beyond what is strictly necessary to complete the verification purpose for which the document was provided.

How We Collect Data

sv789 collects personal data through the following means:

• Direct Submission: Data you provide actively when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotional campaign.
• Automated Collection: Technical and usage data collected automatically through cookies, log files, web beacons, and similar tracking technologies when you access and interact with the sv789 platform. See Section 6 for full details on cookies.
• Payment Providers: Transaction confirmation data shared with sv789 by payment providers including bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal. This data is used solely to match the transaction to your sv789 account and verify payment ownership.
• Third-Party Game Providers: Game session data shared with sv789 by certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, CQ9, and Ezugi for the purpose of gameplay record-keeping, dispute resolution, and responsible gaming monitoring.
• Fraud Prevention Partners: Risk signals and device fingerprint data provided by third-party fraud detection services that sv789 uses to protect the platform and its players from fraudulent account activity. These signals are evaluated by sv789's security systems and do not result in automated decisions without human review.

Purposes of Processing

sv789 processes your personal data for the following clearly defined purposes:

• Account Management: Creating, maintaining, and administering your sv789 player account, including storing your preferences, login credentials (in hashed form), and account history.
• Identity Verification (KYC): Confirming that you meet the minimum age requirement of 21 years, verifying that your payment method is registered in your own name, and confirming your identity in accordance with the platform's fair play and anti-fraud standards.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining transaction records for financial reconciliation and dispute resolution purposes.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent account registrations, bonus abuse, money laundering, collusion, and other prohibited conduct as defined in the sv789 Terms & Conditions.
• Customer Support: Responding to your enquiries, resolving account issues, processing complaints, and maintaining a record of support interactions for quality assurance purposes.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling behaviour and to administer player-protection tools including deposit limits, session alerts, and self-exclusion measures.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the performance, design, and content of the sv789 platform so that the experience for Bangladeshi players continues to improve over time.
• Legal Compliance: Meeting any applicable legal, regulatory, or judicial obligations that require sv789 to retain, disclose, or process personal data.
• Promotional Communications: Where you have given explicit consent, sending you information about sv789 bonuses, seasonal promotions (such as BPL, IPL, Eid, or Pohela Boishakh offers), and platform updates via your registered contact details. You may withdraw this consent at any time.

Legal Basis for Processing

sv789 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used:

• Contractual Necessity: Processing that is required to perform the contract between you and sv789 — including account registration, payment processing, KYC verification, and customer support — is carried out on the basis that it is necessary to provide the services you have requested.
• Legitimate Interests: sv789 processes technical and usage data for fraud prevention, platform security, responsible gaming monitoring, and analytics on the basis of our legitimate interest in maintaining a safe, fair, and well-functioning platform for all players. We balance this interest against your rights and freedoms when making these determinations.
• Legal Obligation: Where we are required by applicable law or a lawful order from a competent authority to retain or disclose personal data, we process it on the basis of legal obligation.
• Consent: Where you have given clear, affirmative consent — such as opting in to receive promotional communications — we process your data on that consent basis. You may withdraw consent at any time by contacting support or using the communication preference controls in your account settings, without this affecting the lawfulness of processing carried out before the withdrawal.

Cookies & Tracking

sv789 uses cookies and similar tracking technologies to operate the platform effectively and to understand how players interact with it. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and preference cookies that remember your account settings. These cookies cannot be disabled without disrupting core platform functionality.
• Analytical Cookies: Used to collect aggregated, anonymised information about how visitors use the sv789 platform — for example, which game categories are most visited, how long sessions last, and what navigation paths players follow. This data helps sv789 improve the platform over time. Analytical cookies do not identify you personally.
• Functional Cookies: Used to remember choices you have made (such as your preferred language or display settings) so that the platform behaves consistently across sessions.

sv789 does not use third-party advertising cookies or retargeting cookies that track your behaviour across other websites. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the sv789 platform from functioning correctly and may prevent you from accessing your account.

Web beacons (also known as pixel tags) may be embedded in certain platform pages or email communications to confirm delivery and measure engagement. These beacons do not collect personally identifiable information beyond what is already held in your account record.

Data Sharing & Disclosure

sv789 does not sell, rent, or trade your personal data. We share your data only in the following limited and clearly defined circumstances:

• Payment Providers: Your mobile number and transaction details are shared with bKash, Nagad, Rocket, and Upay solely to facilitate deposits and withdrawals on your behalf. These providers process data in accordance with their own published privacy policies.
• Game Providers: A pseudonymised player identifier and relevant game session data are shared with licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, CQ9, and Ezugi for gameplay delivery and dispute resolution purposes only.
• Identity Verification Services: During the KYC process, identity document images may be shared with certified third-party verification service providers who process the documents on sv789's behalf under strict data processing agreements that prohibit secondary use.
• Fraud Prevention Partners: Technical data including IP addresses and device identifiers may be shared with fraud detection services to identify and prevent fraudulent activity on the platform.
• Legal Authorities: sv789 may disclose personal data to competent courts, law enforcement agencies, or regulatory authorities where required to do so by applicable law, a lawful court order, or in connection with the investigation of criminal activity or platform abuse.
• Business Transfers: In the event that sv789 undergoes a merger, acquisition, or transfer of substantially all its assets, player data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer in advance by the contact details on record.

All third parties with whom sv789 shares personal data are required to process that data only for the specific purpose for which it was shared, to maintain appropriate security standards, and to comply with applicable data protection obligations.

International Data Transfers

sv789 operates servers and engages service providers that may be located in jurisdictions outside Bangladesh. Where your personal data is transferred to a country that does not provide the same level of data protection as your home jurisdiction, sv789 takes steps to ensure that appropriate safeguards are in place to protect your information.

These safeguards may include data processing agreements that contractually require the recipient to maintain data security and confidentiality standards equivalent to those applied by sv789, or the use of service providers whose infrastructure is certified under recognised international security standards.

By using the sv789 platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh as described in this section. If you have questions about the safeguards applied to any specific international transfer, please contact the sv789 data support team at [email protected].

Data Retention

sv789 retains personal data for no longer than is necessary to fulfil the purposes set out in this Privacy Policy, taking into account applicable legal, regulatory, and operational requirements. The following general retention periods apply:

• Active Account Data: Retained for the duration of the active account relationship plus five years following account closure. This extended period enables sv789 to meet fraud prevention obligations, respond to post-closure disputes, and comply with any financial record-keeping requirements.
• KYC Documents: Retained for five years from the date of the most recent KYC review associated with the account, or five years from account closure, whichever is later.
• Transaction Records: Deposit and withdrawal transaction records are retained for a minimum of five years from the date of the transaction in accordance with standard financial record-keeping practice.
• Customer Support Records: Communications records are retained for three years from the date of the most recent interaction, after which they are archived or securely deleted.
• Marketing Consent Records: Records of your consent or opt-out preferences for promotional communications are retained for the duration of your account plus two years following account closure, enabling sv789 to demonstrate compliance with consent obligations.
• Anonymised Analytics Data: Aggregated, anonymised usage data from which individual players cannot be identified may be retained indefinitely for the purpose of platform improvement and business analysis.

Upon the expiry of applicable retention periods, data is either securely deleted using industry-standard deletion methods or anonymised in a manner that removes all identifying characteristics. You may request early deletion of your personal data at any time, subject to sv789's legal retention obligations and any active account or financial investigation that requires the data to be preserved.

Data Security

sv789 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and sv789 servers, ensuring that your personal information and payment details cannot be intercepted in transit.
• Encryption of sensitive data fields at rest within sv789 databases, including password hashes (using bcrypt or equivalent adaptive hashing), KYC document references, and financial identifiers.
• Role-based access controls that restrict access to personal data to only those sv789 staff members who require it to perform a specific operational function. Access rights are reviewed periodically and revoked promptly when no longer required.
• Multi-factor authentication requirements for all sv789 administrative and operational systems that process player personal data.
• Regular vulnerability assessments and penetration testing conducted on the sv789 platform infrastructure.
• An incident response plan that enables sv789 to identify, contain, and notify affected parties of any personal data breach in a timely manner.

While sv789 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your sv789 account credentials and for notifying sv789 immediately if you suspect that your account has been accessed without your authorisation. sv789 will never ask for your password via any communication channel including live chat and email.

Your Rights

As a player whose personal data is processed by sv789, you have the following rights with respect to your information:

• Right of Access: You may request a copy of the personal data sv789 holds about you at any time. sv789 will provide this information within 30 days of a verified request, free of charge for the first request in any 12-month period.
• Right to Rectification: You may request that sv789 correct any inaccurate or incomplete personal data held in your account record. Where corrections affect legally significant information such as your name or date of birth, supporting documentation may be required.
• Right to Erasure: You may request that sv789 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the basis for processing), or where the data has been processed unlawfully. This right is subject to sv789's legal retention obligations as described in Section 9.
• Right to Restriction: You may request that sv789 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being resolved or while you contest the basis on which sv789 is processing your data.
• Right to Data Portability: Where processing is carried out on the basis of your consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where sv789 relies on legitimate interests as its legal basis, including where data is used for responsible gaming monitoring or platform analytics.
• Right to Withdraw Consent: Where sv789 processes your data on the basis of your consent — most commonly for promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact the sv789 data support team by emailing [email protected] with a clear description of your request. We may ask you to verify your identity before processing rights requests to ensure that we do not inadvertently disclose or alter data belonging to another person.

Children & Minors

The sv789 platform is strictly restricted to individuals aged 21 years or older. sv789 does not knowingly collect, store, or process personal data relating to any person under the age of 21. This age restriction is enforced through the KYC verification process, which requires all players to provide documentary proof of age before their account is fully activated for real-money activity.

If sv789 becomes aware that personal data belonging to a person under the age of 21 has been collected — whether through a misrepresentation at registration or through any other means — sv789 will immediately suspend the relevant account, delete the data in question as promptly as practicable, and void any transactions associated with the account.

If you have reason to believe that an individual under the age of 21 has registered an account on the sv789 platform, please notify the sv789 support team immediately at [email protected]. We take underage access extremely seriously and will investigate all reports promptly.

Marketing Communications

sv789 may send you promotional communications about bonuses, seasonal offers, new games, and platform updates via your registered mobile number or email address, but only where you have given your explicit consent to receive such communications at registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your sv789 account settings dashboard.
• Contacting the sv789 support team at [email protected] and requesting removal from all promotional mailing lists.
• Using the unsubscribe link included in any promotional email communication sent by sv789.

Withdrawal of consent for marketing communications will be processed within 5 business days. Please note that opting out of marketing communications does not affect essential service communications such as transaction confirmations, security alerts, account status notifications, or support responses, which sv789 will continue to send as required to manage your account.

Third-Party Links

The sv789 platform does not contain links to external third-party websites for commercial or advertising purposes. Any third-party services referenced on the platform — such as game providers or payment processors — operate under their own published privacy policies, which sv789 has no authority to control or amend.

sv789 is not responsible for the privacy practices or content of any third-party systems or services that you access in connection with using the platform, including the mobile applications of bKash, Nagad, Rocket, or Upay when you initiate a payment. We encourage you to review the privacy policies of any third-party services you use in conjunction with your sv789 account.

Policy Amendments

sv789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. The effective date at the top of this policy indicates when the current version came into force.

Where a material change is made to this Privacy Policy — for example, a new category of data is collected, a new purpose for processing is introduced, or a new category of third party is given access to player data — sv789 will endeavour to provide advance notice to active players via their registered email address or through a prominent notice on the sv789 platform prior to the change taking effect.

Your continued use of the sv789 platform following the posting of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must cease using the platform and contact the sv789 support team to arrange account closure and data deletion subject to our legal retention obligations.

Contact & Complaints

If you have any questions, concerns, or complaints about how sv789 handles your personal data, or if you wish to exercise any of the rights described in Section 11, please contact the sv789 data support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Language: English
• Live Chat: Available from within your sv789 account dashboard after login

sv789 aims to acknowledge all data-related enquiries within 48 hours and to provide a substantive response within 30 days of receipt. Complex requests may require additional time, in which case sv789 will notify you of the extended timeframe and the reason for the delay.

If you are not satisfied with sv789's response to a data-related complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. sv789 will cooperate fully with any such authority in the course of any investigation.