sv789 Terms & Conditions

Definitions

In these Terms & Conditions, the following definitions apply unless the context expressly requires otherwise:

• "Platform" means the sv789 website accessible at sv789.cc, including all pages, sub-pages, mobile-optimised interfaces, and any associated applications made available by sv789.
• "sv789", "we", "us", or "our" refers to the operator of the sv789 platform.
• "Player", "you", or "your" refers to any individual who accesses the platform, registers an account, or participates in any game, bet, or promotion offered through sv789.
• "Account" means the registered player account created on the sv789 platform through which real-money wagering activity is conducted.
• "Real Money Balance" means funds deposited by the player into their sv789 account using an accepted payment method that are available for wagering and withdrawal subject to these terms.
• "Bonus Balance" means promotional credits awarded by sv789 that are subject to wagering requirements before they may be converted to withdrawable funds.
• "Wagering Requirement" means the total amount a player must wager before a bonus balance or associated winnings become eligible for withdrawal, expressed as a multiplier of the bonus amount (e.g., 30x).
• "KYC" means Know Your Customer — the identity verification process sv789 uses to confirm a player's identity, age, and payment method ownership in accordance with fair play and anti-fraud standards.
• "BST" means Bangladesh Standard Time (UTC+6), the time zone used for all date and time references in these terms and on the platform.

Acceptance of Terms

By accessing the sv789 platform, creating an account, making a deposit, placing a wager, or claiming any promotion, you unconditionally accept these Terms & Conditions in their entirety, together with the sv789 Privacy Policy and any game-specific or promotion-specific rules published on the platform.

If you do not agree with any part of these terms, you must immediately cease using the platform and must not register or maintain an account. Your continued use of sv789 following the posting of any revision to these terms constitutes your binding acceptance of the updated version. It is your responsibility to review these terms regularly.

These Terms & Conditions constitute a legally binding agreement between you and sv789. They supersede all prior representations, understandings, or agreements between you and sv789 relating to your use of the platform.

Eligibility

Use of the sv789 platform and all real-money features is restricted to individuals who meet all of the following eligibility criteria at the time of registration and continuously throughout their use of the platform:

• You are at least 21 years of age. sv789 enforces a strict minimum age of 21 and will request documentary proof of age at any point.
• You are accessing the platform voluntarily and for personal entertainment purposes only.
• You are not subject to a self-exclusion order, voluntary exclusion, or any other gambling restriction that would prohibit you from using online gaming services.
• You are not an employee, contractor, agent, or family member of a household of any sv789 employee or affiliated service provider, where such participation would constitute a conflict of interest.
• You are not acting on behalf of any third party. All account activity must be conducted solely by the registered account holder.
• You are of sound mind and not accessing the platform under the influence of substances that impair your judgment or decision-making capacity.

sv789 reserves the right to request eligibility verification documents at any time. Failure to provide satisfactory documentation within the timeframe specified by sv789 support will result in account suspension and withholding of pending withdrawals pending investigation.

Account Registration

Each player may hold only one registered account on the sv789 platform. Opening, maintaining, or using multiple accounts — whether under the same or different personal details — is strictly prohibited and will result in the permanent closure of all associated accounts and forfeiture of any balances held therein.

When registering an account, you agree to provide accurate, complete, and current information including your full legal name, date of birth, contact number, and the payment method you intend to use. You must update your account details promptly if any information changes.

sv789 is not liable for any loss arising from your failure to provide accurate registration information. If sv789 discovers that registration information is false, misleading, or relates to a person other than the account holder, sv789 may immediately suspend or permanently close the account.

Account credentials — including your username and password — are personal and non-transferable. You must not share your login credentials with any third party under any circumstances. sv789 will never ask for your password via any communication channel.

Identity Verification (KYC)

sv789 operates a Know Your Customer (KYC) process to verify the identity, age, and payment method ownership of all players. KYC verification may be requested at registration, before processing a withdrawal, following unusual account activity, or at any other time at sv789's sole discretion.

Documents that may be requested during KYC include, but are not limited to:

• A government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of address issued within the past three months (utility bill, bank statement, or official government correspondence).
• Proof of payment method ownership (screenshot of the registered bKash, Nagad, Rocket, or Upay account showing the registered name and mobile number).
• Source of funds documentation in cases where sv789 determines this is necessary to maintain platform integrity.

sv789 processes all KYC documents securely and in accordance with its Privacy Policy. Documents are used solely for verification purposes and are not shared with third-party marketing entities. Withdrawal requests will not be processed until KYC verification is completed to sv789's satisfaction.

Deposits

sv789 accepts deposits exclusively via the payment methods listed on the platform at the time of your transaction. Currently accepted methods include bKash, Nagad, Rocket, and Upay. sv789 may add or remove payment methods at any time with reasonable notice displayed on the platform.

The minimum deposit amount is ৳200. Deposits are credited to your real money balance in real time upon confirmation of the transaction by the relevant payment provider. sv789 does not charge a deposit processing fee; however, your payment provider may apply their own transaction charges, for which sv789 accepts no responsibility.

All deposits must be made from a payment account registered in your own name. Deposits from third-party payment accounts are not permitted and may result in account suspension and refund of the deposit to the originating account. sv789 accepts no responsibility for any losses incurred where a deposit cannot be processed due to payment provider outages, maintenance windows, or network errors outside sv789's direct control.

sv789 reserves the right to conduct enhanced due diligence on any deposit that it considers unusual in volume, frequency, or origin, and may request supporting documentation before crediting the relevant amount to the player's account.

Withdrawals

Withdrawal requests are processed to the same payment method used for the player's most recent deposit, subject to the following conditions being met in full:

• The player's KYC verification is complete and satisfactory.
• The player has met any active wagering requirements associated with bonus funds held in the account.
• The withdrawal amount does not exceed the player's available real money balance.
• The withdrawal request does not trigger any fraud detection or suspicious activity flag requiring further review.

The minimum withdrawal amount is ৳500. Standard withdrawal requests to bKash and Nagad are typically completed within ten to twenty minutes for fully verified accounts during normal operating hours. Withdrawals to Rocket and Upay may take up to two hours. In cases where enhanced due diligence is required, sv789 may extend the processing period and will notify the player by the contact details on record.

sv789 does not charge a withdrawal fee on standard transactions. Withdrawals are limited to the registered payment account in the player's own name. sv789 reserves the right to request additional verification before approving any withdrawal at its sole discretion, including in response to unusual withdrawal patterns, account anomalies, or ongoing investigations.

Bonuses & Promotions

sv789 offers a range of bonuses and promotional incentives to eligible players, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All promotions are governed by these Terms & Conditions and any specific promotion terms published at the point of offer.

The following general rules apply to all sv789 bonuses:

• Bonuses are available to players who have fully completed KYC verification, unless explicitly stated otherwise in the specific promotion terms.
• Each promotion may be claimed once per player, per household, per device, and per IP address unless the promotion terms explicitly state otherwise.
• Wagering requirements must be completed within the validity period specified for each bonus. Bonus funds and associated winnings that remain subject to incomplete wagering requirements at the expiry of the validity period will be forfeited.
• sv789 reserves the right to modify, suspend, or cancel any promotion at any time. Where a bonus has already been credited to a player's account, sv789 will honour the terms applicable at the time of crediting.
• sv789 may void any bonus and associated winnings if it determines, in its sole discretion, that a bonus has been claimed through fraudulent registration, the use of multiple accounts, payment method manipulation, or any other form of abusive behaviour.
• Players who opt to withdraw before meeting wagering requirements will forfeit the bonus balance and any winnings derived from bonus funds. The real money balance remains withdrawable subject to standard withdrawal conditions.

Betting & Gaming Rules

All casino games and sports betting markets offered on sv789 are governed by game-specific rules published within the relevant game or market. In the event of any conflict between a game-specific rule and these Terms & Conditions, the game-specific rule shall prevail with respect to gameplay mechanics, while these terms shall govern all account, payment, and conduct matters.

sv789 uses certified random number generator (RNG) technology for all casino and slot games. All RNG systems are subject to periodic third-party fairness audits. Live dealer games are delivered by certified international providers including Evolution Gaming and Ezugi and are subject to those providers' published game rules in addition to these terms.

Sports betting markets — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), football, kabaddi, and other markets available on sv789 — are settled in accordance with the official result declared by the relevant governing body. sv789 reserves the right to void any bet placed on an event that is subsequently cancelled, abandoned without an official result, or determined to have been subject to match manipulation.

sv789 may impose maximum bet limits per market, per event, or per player at its sole discretion. These limits are displayed within the relevant market at the time of bet placement. Bets placed in excess of displayed limits may be partially accepted or voided at sv789's discretion.

Prohibited Conduct

The following conduct is strictly prohibited on the sv789 platform. Breach of any item in this section will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Registering more than one account or assisting any other person in circumventing the one-account-per-player rule.
• Using automated software, bots, scripts, data scrapers, or any mechanical or electronic means to interact with the platform in a manner not intended for human players.
• Exploiting software bugs, errors, glitches, or misconfigured odds to gain an unfair advantage. Any winnings derived from such exploitation will be voided.
• Engaging in any form of collusion with other players, game operators, or third parties to manipulate game or betting outcomes.
• Any activity that constitutes, facilitates, or is connected to money laundering, terrorist financing, or any other criminal activity.
• Providing false, misleading, or third-party identity information at any stage of registration or KYC verification.
• Harassing, threatening, or engaging in abusive conduct toward sv789 staff or other users via any communication channel associated with the platform.
• Accessing the platform on behalf of a third party or operating the account as an agent for any other individual.

Responsible Gaming

sv789 is firmly committed to promoting safe, responsible, and enjoyable gaming. The platform provides the following player-protection tools, all accessible free of charge from within the account settings menu at any time:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit caps. Reductions take effect immediately. Increases are subject to a 24-hour cooling-off period before activation.
• Session Time Alerts: Configure notifications to alert you after a defined period of continuous play to help you maintain awareness of your gaming activity.
• Take a Break: Temporarily suspend account access for a defined period (minimum 24 hours). The suspension activates immediately and cannot be reversed before the selected period expires.
• Self-Exclusion: Permanently close your account and block re-registration for a minimum period of six months. Contact the sv789 support team to activate self-exclusion. This measure is binding and cannot be reversed before the exclusion period ends.

sv789 enforces a strict minimum age of 21 years for all real-money activity. If you are concerned that you or someone you know may have a gambling problem, we strongly encourage you to use the responsible gaming tools available in your account and to contact the sv789 support team at any time via live chat or email at [email protected]. Support is available 24/7 on Bangladesh Standard Time.

Intellectual Property

All content on the sv789 platform — including but not limited to the sv789 brand name and logo, website design, graphics, text, software code, game interfaces, and promotional materials — is the intellectual property of sv789 or its licensed suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, publish, modify, create derivative works from, or commercially exploit any part of the platform or its content without the prior written consent of sv789.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, CQ9, and Ezugi remains the intellectual property of the respective provider and is licensed to sv789 for display on the platform. Any unauthorised reproduction of game content is prohibited.

Privacy & Data

sv789's collection, use, storage, and protection of player personal data is governed by the sv789 Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By accepting these terms, you also confirm your acceptance of the Privacy Policy.

sv789 collects and processes personal data for the purposes of account registration, identity verification, payment processing, fraud prevention, customer support, and promotional communications where you have provided consent. sv789 does not sell player data to third-party marketing organisations.

All data transmitted between your device and the sv789 platform is encrypted using 256-bit SSL technology. Player data is stored on secure servers and is accessible only to authorised sv789 personnel with a legitimate operational need.

Limitation of Liability

To the fullest extent permitted by applicable law, sv789 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Losses arising from platform downtime, technical errors, or interruptions in internet connectivity.
• Losses resulting from unauthorised access to your account where sv789 has not been negligent in its security obligations.
• Losses arising from your reliance on any information, odds, or game result displayed on the platform where such information is subject to a subsequent official correction.
• Any losses arising from events beyond sv789's reasonable control, including natural disasters, cyberattacks, payment provider outages, or regulatory actions.

sv789's total aggregate liability to you for any claim arising under these terms shall not exceed the total amount deposited by you into your sv789 account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these terms limits sv789's liability for fraud, wilful misconduct, death, or personal injury caused by sv789's own negligence, to the extent such limitation is prohibited by applicable law.

Amendments

sv789 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, sv789 will endeavour to provide reasonable notice to active players via the registered email address or through a prominently displayed notice on the platform prior to the change taking effect.

The effective date displayed at the top of these terms indicates when the current version came into force. It is your responsibility to review these terms periodically. Your continued use of the sv789 platform after any amendment has been posted constitutes your acceptance of the revised terms. If you do not accept the revised terms, you must cease using the platform and contact support to close your account.

Termination

sv789 may suspend or permanently close a player's account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the timeframe specified.
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct.
• A player's request for self-exclusion or voluntary account closure.
• sv789's determination, at its sole discretion, that continued operation of the account poses a risk to the integrity of the platform or the safety of other players.

Upon account closure, sv789 will process any remaining real money balance (net of any amounts subject to active investigation or bonus terms) to the player's registered payment method within a reasonable timeframe. Bonus balances and associated winnings that have not met applicable wagering requirements will be forfeited upon account closure regardless of the reason for closure.

Players may request voluntary account closure at any time by contacting the sv789 support team via live chat or email. Voluntary closure requests are processed within 48 hours of confirmation.

Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the operation of the sv789 platform. All disputes shall be subject to the exclusive jurisdiction of the competent courts or arbitration body designated by sv789, as notified to the player at the time of any dispute arising.

In the event that any provision of these terms is found to be invalid, unlawful, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be deemed severed from the remainder of these terms, and the remaining provisions shall continue in full force and effect.

sv789 makes no representation that the platform or its content is appropriate for use in any jurisdiction other than those for which it is specifically operated. Players are responsible for ensuring that their use of the platform complies with any laws applicable in their own jurisdiction.

Contact Information

If you have any questions, concerns, or complaints relating to these Terms & Conditions or your use of the sv789 platform, please contact the sv789 customer support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Language: English
• Live Chat: Available from within your sv789 account dashboard after login

sv789 aims to respond to all written support enquiries within 24 hours of receipt during normal operating periods. Complex account or financial enquiries may require additional time. Players with urgent concerns relating to account security or suspected unauthorised access are encouraged to use live chat for the fastest possible response.